Strata Tickets

Reports

For people with Ticket reports: Tickets > Reports, at the sites the permission covers (All Sites sees every site).

The tabs

Overview (opened and resolved over time, what is open now, the oldest), Service (time to first response and to resolve, as typical and longest times, and reopened tickets), Labor (hours and cost, with parts cost when parts are on), Performed Actions, and Assets (by category, status and site, loaners, audits, fees and insurance). people with All Sites also see the Audit Log and District.

How the numbers are counted

First response is the first comment the requester can see, written by someone other than the requester or the filer; assigning alone does not count. Cost is the minutes of each time entry times the rate stored on that entry when it was logged. A day is the district's calendar day.

Exports

Every table has Export CSV. Each export is written to the audit log with the name of the person who made it, and shows on the Audit Log tab.