Help
Strata Tickets help
Strata Tickets is the district's service desk and device inventory: tickets to Technology, Maintenance & Operations and any other team, and the assets the district owns, who has them and where they are.
Submitting a ticket
New Ticket, filing for someone else, email, My Tickets.
Working a ticket
The lists, assigning, the ticket page, Resolve, batch actions, search.
Assets and custody
The inventory, Check In / Out, loaners, audits, fees and insurance, parts.
Rules
Triggers, actions, order, History and the simulator.
Reports
The tabs, how the numbers are counted, exports.
Privacy
Who sees a ticket, students, email, uploads, the audit log.